Customer Testimonials

Confrontational, arrogant and ignorant staff. Go literally anywhere else. Service manager screamed in my face that my warranty was invalid and tried to tell me that it would be $5000 to fix a driver's side window. Went to another dealership and had issue quickly and professionally resolved. (It is well under warranty, btw; less than 2 years old) Worst experience of all-time, wish I could rate 0 stars. Didn't receive service at all, just lies and confrontation. Type of stuff you might expect at the lowest end spots, not a big allegedly reputable dealership. This will certainly be the only car ... Read More

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Google - Nov 13, 2026

Confrontational, arrogant and ignorant staff. Go literally anywhere else. Service manager screamed in my face that my warranty was invalid and tried to tell me that it would be $5000 to fix a driver's side window. Went to another dealership and had issue quickly and professionally resolved. (It is well under warranty, btw; less than 2 years old) Worst experience of all-time, wish I could rate 0 stars. Didn't receive service at all, just lies and confrontation. Type of stuff you might expect at the lowest end spots, not a big allegedly reputable dealership. This will certainly be the only car anyone I know will purchase from there.

I don't normally write reviews this long, but this experience absolutely deserves it. I live about 6.5 hours away from the dealership and was searching for a 2027 Hyundai Palisade Hybrid that was nearly impossible to find in my area. When one finally became available here, I called and connected with James Epolito, and from that very first phone call I knew this experience was going to be different. James was everything you hope for in a salesperson: professional, personable, knowledgeable, and genuinely helpful. He never came across as pushy or sales-driven. Instead, he took the time to answer questions, keep ... Read More

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Google - Nov 11, 2026

I don't normally write reviews this long, but this experience absolutely deserves it. I live about 6.5 hours away from the dealership and was searching for a 2027 Hyundai Palisade Hybrid that was nearly impossible to find in my area. When one finally became available here, I called and connected with James Epolito, and from that very first phone call I knew this experience was going to be different. James was everything you hope for in a salesperson: professional, personable, knowledgeable, and genuinely helpful. He never came across as pushy or sales-driven. Instead, he took the time to answer questions, keep me informed, and make sure I was comfortable throughout the entire process. Because of the distance, James, Tony, and Mike worked with me to complete nearly 90% of the paperwork before I ever left home. That alone saved me a tremendous amount of time and stress. By the time I arrived at the dealership, everything was ready to go. When I got there, I honestly felt like royalty. The vehicle was waiting for me in a delivery bay, detailed to perfection and looking absolutely incredible. All of the paperwork was organized and ready, and the team walked me through everything seamlessly. We were even able to sign documents digitally, which made the process incredibly convenient. I spent about two hours at the dealership, but it certainly didn't feel that long. Everything was efficient, relaxed, and professional from start to finish. What stands out most is the level of customer service. Unfortunately, I went through a very similar purchase experience earlier this year, and it wasn't even remotely close to what I experienced here. James, Tony, and Mike showed me what outstanding customer service actually looks like. James deserves special recognition. He made a major purchase feel easy, comfortable, and stress free. Despite being 6.5 hours away, I would absolutely buy another vehicle from him again. Exceptional service is becoming harder and harder to find these days, but this team delivered it from start to finish. If you're considering buying a vehicle here, don't hesitate. They earned every one of these five stars.

Tony was excellent from the internet sales team. Gave me clear transparent pricing with no games and no pressure. I will definitely recommend Hyundai of Central Florida to friends because of how Tony treated me.

I’ve been dealing with the Hyundai dealership in Palmetto Bay for almost a decade. Patrick, the service manager is certainly a welcome asset. My service appointment was more than timely, Christopher in customer service was wonderful to deal with and the service on my car was done quickly and efficiently. Makes me think that my next car will also be another Hyundai. Thanks, Patrick and crew. Your time and efforts were much appreciated.

Joseph always makes sure my vehicle is so well taken care of and they treat me like family!

(Translated by Google) The person who assisted us was clear and precise in his explanations, answering all our questions, and we left driving our brand new Hyundai Tucson. Thank you, Mr. Rubén Contreras. (Original) La persona que nos atendió fue claro y precisó en su explicaciones aclarando nuestras dudas y salimos manejando nuestro Hyundai Tucson 0 millas gracias Sr. Rubén Contreras

Ruben is exceptional answering my questions and going above and beyond with my parents in their questions

Jade was fantastic, we went to 2 different Hyundai dealerships before coming here and what a huge difference! Would highly recommend

We had a great experience from the very first time we walked in. The sales associate, Jason was awesome and very knowledgeable. We unfortunately were in a rush and didn’t get to finalize anything on that initial visit. Jason stayed in touch with us while he was away for the weekend and put his colleague, Isaiah, in touch for our next visit. Isaiah came in on his day off and was very helpful and friendly. We ended up getting a good deal and are very happy with our new car. We definitely would come back to Hyundai of Central ... Read More

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Google - Nov 8, 2026

We had a great experience from the very first time we walked in. The sales associate, Jason was awesome and very knowledgeable. We unfortunately were in a rush and didn’t get to finalize anything on that initial visit. Jason stayed in touch with us while he was away for the weekend and put his colleague, Isaiah, in touch for our next visit. Isaiah came in on his day off and was very helpful and friendly. We ended up getting a good deal and are very happy with our new car. We definitely would come back to Hyundai of Central Florida in Clermont again!

Jill was absolutely wonderful in helping us purchase our Hyundai Palisade! Extremely knowledgeable on the vehicle and was so fun to work with.

Barry was the sales persons name❗️I was out looking at cars at thos dealership. I had gotten approached a few times that was just a greeting and ging each other's names and if I needed assistance just needed to ask. I said that sounds great. Another sales guy can out and approached and introduced himself in some way. I told him I was just looking around and he proceeded to keep asking questions and trying to dig deeper. Again I told him I was just looking. He than said he was just trying to help and gives me ... Read More

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Google - Nov 7, 2026

Barry was the sales persons name❗️I was out looking at cars at thos dealership. I had gotten approached a few times that was just a greeting and ging each other's names and if I needed assistance just needed to ask. I said that sounds great. Another sales guy can out and approached and introduced himself in some way. I told him I was just looking around and he proceeded to keep asking questions and trying to dig deeper. Again I told him I was just looking. He than said he was just trying to help and gives me a lecture on how he approaches people. Again I said I was just looking around. He then calls me a big baby and I had hurt feelings. What a sales person!. I then asked to speak to his manager and he told me to go in and find him. I will not be buying a car from here! Sales person was named Barry!

Came to my first Hyundai dealership bc my ac went out, big mistake! The problem turned out to be a fuse. This service department tried to charge me $1000 in ac parts to replace, plus another $2000 of b s work. 🚩🚩🚩

Had a great experience with our vehicle purchase last week. This dealership was top notch. Our salesperson Alyssa T. was wonderful, friendly and extremely knowledgeable. The place was very busy, but that didn't stop the staff from providing excellent customer service. We will be recommending our family and friends to Hyundai of Central Florida.

We had a wonderful experience purchasing our preowned vehicle! The buying process was simple and straightforward, and the dealership followed through on their promise to address a couple of minor issues after the purchase. We especially enjoyed working with Jalen! He was kind, professional, and incredibly responsive to text messages throughout the entire process. It's evident that he genuinely cares about his customers and approaches his work with a sincere heart and a desire to serve others well. We truly appreciate Jalen and the dealership for making sure we were taken care of. Thank you for a positive car-buying ... Read More

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Google - Nov 6, 2026

We had a wonderful experience purchasing our preowned vehicle! The buying process was simple and straightforward, and the dealership followed through on their promise to address a couple of minor issues after the purchase. We especially enjoyed working with Jalen! He was kind, professional, and incredibly responsive to text messages throughout the entire process. It's evident that he genuinely cares about his customers and approaches his work with a sincere heart and a desire to serve others well. We truly appreciate Jalen and the dealership for making sure we were taken care of. Thank you for a positive car-buying experience!

We just purchased our 7th vehicle from Hyundai of Central Florida from Jill Burks. We keep coming back because of the outstanding customer service we receive from Jill each time we come to the dealership. She is professional and always gives us pertinent information about the vehicles we are considering. Thank you Jill for always taking care of us!

(Translated by Google) From the moment I walked in, I received excellent service from all the staff! (Original) Desde la entrada fui muy bien atendida por todo el personal!

James provided exceptional guidance throughout every stage of the purchasing process. I highly recommend working with him, as he is professional, patient, and genuinely committed to assisting with such a significant investment. He earns my highest recommendation and five-star rating, particularly for his low-pressure sincere approach.

I leased my third Hyundai last night at Hyundai of Central Florida in Clermont, Florida. My salesperson was Simone Burks, who was so knowledgeable and competent that it made the entire process so easy. I highly recommend Hyundai of Central Florida and Simone Burks!

I'm going to try to be fair about my review and say this, my experience purchasing a car here was very straight forward, low pressure, and comfortable. All of my questions were answered, I never felt any pressure to make a purchase before I was ready, and they made the whole process very easy. My issues come from the way they dealt with some issues I noticed after I left the dealership. First was a coolant leak. Exactly a week after I bought the car I got a "Low Coolant" warning on the dash. I immediately topped ... Read More

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Google - Nov 1, 2026

I'm going to try to be fair about my review and say this, my experience purchasing a car here was very straight forward, low pressure, and comfortable. All of my questions were answered, I never felt any pressure to make a purchase before I was ready, and they made the whole process very easy. My issues come from the way they dealt with some issues I noticed after I left the dealership. First was a coolant leak. Exactly a week after I bought the car I got a "Low Coolant" warning on the dash. I immediately topped off the coolant and started looking for a leak. After a few days of looking I noticed a slow leak on the thermostat. There was a good amount of dried coolant and buildup on the thermostat (photos attached below) that led me to believe this leak was not new. It also took exactly a week again for the "Coolant Low" warning to come back after topping up, which means it most likely had the leak before I purchased it and that the coolant was topped off right before I left. It took multiple days of calling the dealership to get to talk with someone about the leak. Pretty quickly they told me that they would not be responsible since I bought the car as-is and without warranty. I totally understand that things like this come up when purchasing a used car, but topping up the coolant before I bought the car to conceal a leak is pretty shady. I asked what it would be to get it fixed and I was told to "just go somewhere else". I explained that I had already purchased the new thermostat and was just looking for some relief on labor costs since the car was clearly sold to me with the leak. They responded that I had no proof the leak was there before I bought the car and that their records only show the car needed a coolant flush, but did not have a leak. I do wonder how a dealership can recommend a coolant flush without ever looking at the coolant level or pressure testing the system... My second issue was that I purchased a maintenance plan through the dealership. I was told that it brought my APR down significantly to the point that my down payment would be $2,000 less, my loan length would stay the same, and the monthly payment went down by $3. It seemed like a no brainer. The plan would add $895 and cover 45,000 miles of oil changes, tire rotations, and inspections. The only way to really see the details of the plan was to scan a QR code on the page and go to a website that explains things in more detail. Well when I noticed the leaking thermostat I decided to scan the QR code to learn more about what my coverage was. Turns out they sold me a maintenance plan that would get me conventional oil changes every 7,500 miles. The car I purchased takes full synthetic oil. Even if my car did take conventional oil, it would need an oil change every 3,000 miles. Again, I called to try to understand the plan in more detail and make sure that my car was going to be maintained properly through the plan, and again it was taking multiple days to get an explanation. I'm now in the process of getting the maintenance plan refunded as I do not trust this dealership with taking care of my car. And in the process learned that I was most likely approved for my lower APR from the beginning and claiming it was lowered by me purchasing the maintenance plan was all a lie by the dealer. I truly think you can manage to get a decent car through this dealership, but do not trust them with their inspections or maintenance. Ask plenty of questions, do your own research, come pre-approved with a loan, and ABSOLUTELY get a Pre-Purchase Inspection.

Came in today after it was recommended by a family member. I am a first time buyer and Jill took care of us. Completely outstanding experience, never once felt uncomfortable during the whole process and really felt amazing walking out with a new vehicle. They’re very understanding and guide you through the process with no hassle. Highly recommend doing business here because they treat you like family.

We came in looking for a test drive on the Sante Fe. David Gonzalez greeted us with a smile and great attitude. Throughout the process he was informative, helpful, looking for savings for us and we ended up with several discounts and we decided to go with a purchase. Definitely recommend if you want a test drive cause you’re curious, because there was very little pressure to buy. And if you find a good deal he will walk you through the process and help getting everything customized and setup for your vehicle. Recommend!

Jill and Barry were excellent! We drove here from Satellite Beach after speaking with Jill on the phone . Excellent prices and selections!

Jill and Barry were great! I had a set of models I was looking for and a pretty specific price point and they made it happen! Highly recommend

I purchased my car here in '25. The salesman tried to screw me out of what I was quoted on my trade in by his boss. He spent very little time explaining the vehicle to me. He treated me like I was an inconvenience. I'm now here because I received a message that I needed updates. Adrien, the service man, could not have been any ruder! I will not be coming back here for service or to buy my next car. Rude, rude employees!

Great dealership to work with!! Customer service is exceptional. Thanks to Jade, Adam and Anthony.

Got me the car I really wanted at a price that made sense and fit my budget. Nice job by Riley Watson getting us through the process.

This review is for the service dept. Sales dept is always pleasant because they want the sale. Whenever you make an appointment for car servicing they dont even touch your car until 2+ hours after your appointment time. If its a simple oil change that your paying for then maybe you will get out in under 2 hours but if your car is experiencing any issues expect to spend the entire day there. Also, every service check-in person is horrible. Attitude and not helpful if you have questions. There needs to be some cust service training for these folks.

Cane in today and worked with Jade to trade in my old vehicle and get a new (to me) one. Very low pressure and friendly, which is always refreshing at a dealership. Highly recommend!

Extremely Unprofessional Experience at Hyundai of Central Florida My experience with Hyundai of Clermont has been incredibly frustrating and disappointing. I brought my vehicle in for a routine oil change, and a piece of my bumper came completely off while going through their car wash. What should have been a simple maintenance visit turned into a headache that has lasted over a week. Joseph Stuthers, the Service Lane Manager, personally told me he would reattach the piece and shook my hand, assuring me the issue would be addressed. I gave them time to handle the situation professionally and expected a ... Read More

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Google - Oct 29, 2026

Extremely Unprofessional Experience at Hyundai of Central Florida My experience with Hyundai of Clermont has been incredibly frustrating and disappointing. I brought my vehicle in for a routine oil change, and a piece of my bumper came completely off while going through their car wash. What should have been a simple maintenance visit turned into a headache that has lasted over a week. Joseph Stuthers, the Service Lane Manager, personally told me he would reattach the piece and shook my hand, assuring me the issue would be addressed. I gave them time to handle the situation professionally and expected a follow up without having to constantly reach out myself. I was told the replacement part would take only three days to arrive, yet after more than a week, I still had no update. It was only after I repeatedly called over several days, making more than 17 calls in total, that I finally got an update. Tyler’s communication was equally disappointing. Instead of proactively reaching out to keep me informed, he only called back after I had repeatedly tried to contact them. I should not have to chase a dealership for days just to get information about a part that was expected to arrive within three days, especially when the issue originated from their own car wash. To make matters worse, I was given a hard time simply trying to get the piece replaced after it came off during my visit. I am a customer who came in for a routine oil change, and instead of a straightforward resolution, I have spent over a week trying to get this situation addressed. The issue isn’t just the bumper damage; it’s the lack of communication, accountability, and follow through. Joseph’s handling of the situation is particularly disappointing given his position as Service Lane Manager. When a manager shakes your hand and commits to resolving an issue, you expect that commitment to mean something. I expected much better from Hyundai of Clermont. Management needs to address how customer concerns are handled. I gave them time to resolve the problem, but after being told the part would arrive in three days, waiting over a week and making more than 17 calls just to get an update is unacceptable. Customers deserve transparency, accountability, and basic professional communication, not the burden of chasing employees to find out what is happening with their own vehicle.

Jade was amazing! Thank you so much for your help! You were quick to help and made me feel comfortable during the process of buying my car!

The location was amazing! My dad bought his car from Jade and was quick to tell me to go back to him! The experience was wonderful and then I brought my friend to him too! Thank you Jade!!

Absolutely horrible experience. If I could give zero stars, I would. I brought my car in to diagnose a front-end suspension noise. After four hours, they finally determined that the issue was a bent front stabilizer bar. Then came the ridiculous part: a $1,400 repair quote. After doing some basic research, I found that a repair like this should cost significantly less, with estimates closer to $800 or below. Naturally, I had questions about why their pricing was so outrageous. I called my service advisor, Adrian Labycz, around 4:30 PM, but he didn’t answer. I spoke with a woman who assured me ... Read More

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Google - Oct 28, 2026

Absolutely horrible experience. If I could give zero stars, I would. I brought my car in to diagnose a front-end suspension noise. After four hours, they finally determined that the issue was a bent front stabilizer bar. Then came the ridiculous part: a $1,400 repair quote. After doing some basic research, I found that a repair like this should cost significantly less, with estimates closer to $800 or below. Naturally, I had questions about why their pricing was so outrageous. I called my service advisor, Adrian Labycz, around 4:30 PM, but he didn’t answer. I spoke with a woman who assured me he would call me back. Unsurprisingly, that call never came. Since I couldn’t get anyone to answer my questions, I decided to head to the dealership myself to retrieve my vehicle. Their service department closes at 6 PM, and I knew I would arrive around 6:04 PM. I called ahead specifically to explain the situation, and the person I spoke with told me it wouldn’t be a problem and that they would notify the service department. Well, apparently that was too much to ask. When I arrived, I was told that nobody had been notified, my service advisor had already left, and there was absolutely no way for me to retrieve my own vehicle. So after wasting four hours on a diagnosis, receiving an absurdly overpriced repair quote, being ignored by my service advisor, and being explicitly told I could arrive a few minutes late, I was left without my car. The complete lack of communication, professionalism, and basic customer service at this dealership is genuinely embarrassing. My advice? Avoid this service department entirely. If you make the unfortunate decision to bring your vehicle here and get assigned to Adrian Labycz, I strongly recommend requesting a different advisor. Between the inflated pricing, unanswered calls, and complete failure to communicate, I wouldn’t trust this dealership with my business again. Save yourself the headache and take your vehicle to a reputable independent shop. I certainly wish I had.

I just received incredible customer service from Paul in Sales and Gregory in the maintenance/service department. Please consider shopping here or just bringing your car here to get maintenance. I didn’t buy my Hyundai from here originally, but now I’m considering purchasing my next car from here because of how good the service was during a routine check-up.

Amazing Experience lovely customer service! Jill and Simone were amazing!

Amazing experience everyone was beyond helpful! Jill and Simone went above and beyond for us!

We traded a Palisade and puchased a Santa Fe and received great value for both vechicles. It was the most pleasant experince in 50 years in purchasing vehicles. No pressure, no hidden add-ons and upfront pricing. Highly recomend this dealership and especialy saleperson David G Thank you David for your professionalism.

I just purchased a 2026 Hyundai Tucson and I found the sales person Marcus to be very professional and patient with me. The whole atmosphere of the facility was very relaxing and calming everyone made you feel at home whether it be Marcus, Anthony, or Brett. They brought me through the process as swiftly as they could, and I would recommend Hyundai Of Central Florida to anyone considering a new auto.

I had a wonderful experience purchasing my certified pre-owned vehicle from Headquarter Hyundai! The entire process was smooth, professional, and stress-free. The team Kyle Lee (sales mag.), Cameron Forshey (sales advisor), Graig Marquis (sales consultant) and Jose Rivera (finance mag.) was friendly, knowledgeable, and helpful throughout the purchase, making sure I felt comfortable and confident with my decision. I truly appreciate the excellent customer service and attention to detail. I’m very happy with my purchase and would definitely recommend Headquarter Hyundai to anyone looking for a quality certified pre-owned vehicle. Thank you for making this such a great experience!

Hyundai Central Florida in Clermont have exceptional customer service! Every Team member is very kind and welcoming to their customers.Mason Burks was very helpful and patient to my needs. He was very knowledgeable with the cars that Hyundai had to offer. He is also very observant. He showed me options that catered to my interests. I highly recommend those who are looking into Hyundai to visit this location because they are very friendly, respectful, patient and knowledgeable. From their Front Desk greeter Karen, to the staff who make sure you’re not alone. Thank you all so much for ... Read More

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Google - Oct 24, 2026

Hyundai Central Florida in Clermont have exceptional customer service! Every Team member is very kind and welcoming to their customers.Mason Burks was very helpful and patient to my needs. He was very knowledgeable with the cars that Hyundai had to offer. He is also very observant. He showed me options that catered to my interests. I highly recommend those who are looking into Hyundai to visit this location because they are very friendly, respectful, patient and knowledgeable. From their Front Desk greeter Karen, to the staff who make sure you’re not alone. Thank you all so much for being a part of my car journey! Many Blessings! -Juli Novo

This is the fifth car we have purchased here. Everyone treats you with respect and works with you. (Shoutout to Jade who helped us this time!) couldn’t be happier!

I came here for a customer car pick up. Service was pretty quick. Many many salespeople available in the showroom

Been to a lot of dealers in my time and honestly one of the best experiences. All of the employees made us feel welcome. We worked with Riley and could not ask for nicer, easy to work with salesman. We drove out with a 2026 Tucson. Great job to the whole team!!

Ruben exceptional service, thank you

Big thanks to Adrian, he was a huge help with getting my car checked out!

I came to Hyundai of Clermont ready to buy and trade my Tacoma (photos attached). They offered $11,000 for the trade. Same afternoon I went to the two dealers right next door in the Clermont auto mall. The Chevy dealer scanned the truck with their scanner and offered $14,000 on paper. The Tesla dealer next to them did check the VIn and inspected and offered $15,500 on paper. I backed out of the purchase at Hyundai because of the gap - $3,500 to $4,500 lower than written offers 2 minutes away. To be fair, this Hyundai lot is packed with cars compared to every dealer around ... Read More

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Google - Oct 17, 2026

I came to Hyundai of Clermont ready to buy and trade my Tacoma (photos attached). They offered $11,000 for the trade. Same afternoon I went to the two dealers right next door in the Clermont auto mall. The Chevy dealer scanned the truck with their scanner and offered $14,000 on paper. The Tesla dealer next to them did check the VIn and inspected and offered $15,500 on paper. I backed out of the purchase at Hyundai because of the gap - $3,500 to $4,500 lower than written offers 2 minutes away. To be fair, this Hyundai lot is packed with cars compared to every dealer around them, including the two no-dealer-fee dealers that gave me the higher offers. If the trade value was closer, I would have bought here.

Good costumer service and comfortable waiting area

We honestly had the best experience ever at a car dealership. The representative who greeted us, Ruben Contreras, was a pleasure to work with from the get go! Can’t say enough about his calmness, professionalism and attention to what we needed and wanted. We ultimately purchased a Hyundai Certified Pre-owned vehicle that day and we really do like their transparent upfront pricing and no pressure salespeople. We went here on a reference and will most certainly refer friends and family to this Hyundai dealership!

experience was great we worked with David Gonzalez . He was very helpful and made everything possible for us. Our hundred percent recommend seeing David G. thank you, David G

tim is so cool, thanks!

Jill was the absolute best! She is so attentive and caring and genuinely wants to help! I am so thankful for her and her team at Central Florida Hyundai!

I had such an amazing experience purchasing my new Hyundai Elantra SEL Sport, and I couldn’t have asked for a better salesperson than Jill! Buying a car can definitely be stressful and overwhelming, but she made the entire experience so much easier and enjoyable. She was incredibly kind, patient, and helpful throughout the entire process. She took the time to answer my questions, made sure I felt comfortable with everything, and genuinely cared about helping me find the right car. I never felt pressured or rushed, which I really appreciated. I’m beyond thankful for all her help and ... Read More

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Google - Oct 12, 2026

I had such an amazing experience purchasing my new Hyundai Elantra SEL Sport, and I couldn’t have asked for a better salesperson than Jill! Buying a car can definitely be stressful and overwhelming, but she made the entire experience so much easier and enjoyable. She was incredibly kind, patient, and helpful throughout the entire process. She took the time to answer my questions, made sure I felt comfortable with everything, and genuinely cared about helping me find the right car. I never felt pressured or rushed, which I really appreciated. I’m beyond thankful for all her help and absolutely love my new car! If you’re looking to purchase a vehicle, I highly recommend asking for Jill. Thank you so much for making this such a positive experience!!

Ruben and Barry were very helpful, and easy to work with!!! Pleasure doing business with them. Highly recommend.

I received excellent top rated service from the whole Burks family. They reached out to me multiple times to ensure that everything went smoothly and to make sure I didn’t have any questions. I could not have asked for a better experience in purchasing my new Hyundai Tucson.

WAO! Fast and great service by Simone. Thanks for your service, kindness and sincere dedication during this important time. Getting my Fl 🚙 SUV. Yeahhh!!! 5 ⭐️

Quick service, right on point fixing my issue and super nice people.

Went for on oil change, wheel alignment and recall that looked to be a software update. Got there at 11:15 for my scheduled appointment, no one came and check in on me to let me know where my vehicle was at or what was happening. I sat in the service area waiting room for till about 2:57 when I finally check out. Waiting there for that long not being updated on my vehicle is absolutely ridiculous. If I could give the customer service a 0 if I could.

Worst experience ever. I have been a customer since it opened and purchased many cars from here. It has gone down hill since whoever the used car manager is now has taken over. Last year, we bought a Jeep Wrangler and it kept overheating, even though it was “checked” multiple times. We finally had to let it go cause it had so many problems. Decided to try again with a Hyundai. Went in today and looked at a 2024 Palisades. Online listed at 28825 but when I came to see it was on the car as their upfront price at “22825”. I asked ... Read More

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Google - Oct 10, 2026

Worst experience ever. I have been a customer since it opened and purchased many cars from here. It has gone down hill since whoever the used car manager is now has taken over. Last year, we bought a Jeep Wrangler and it kept overheating, even though it was “checked” multiple times. We finally had to let it go cause it had so many problems. Decided to try again with a Hyundai. Went in today and looked at a 2024 Palisades. Online listed at 28825 but when I came to see it was on the car as their upfront price at “22825”. I asked multiple times is that a mistake or will this be honored? They said yes! After they took my social and started running numbers, I was told… “no” that was a mistake and won’t be honored. I looked at the sales manager (who won’t look at me in the face and has a cocky attitude), and said I was told multiple people and they confirmed. I’m a long standing customer and I said you just lost business because of the bait and switch. Buyer beware!

I ended up buying a car from here. Alyssa helped me with that. She was great. She was very helpful and She made this process really easy .

Be careful shopping here. Unfortunately we were misled when purchasing a used car here. We bought a car that did admittedly say "as is" which was fine but the Carfax they showed us repairs from their dealership that they did not do. They offer a 5-day return policy. But kept telling us that they had done the work that was on the Carfax. It wasn't until the afternoon of the 5th day that they finally told us the truth. They didn't do any of the work that was marked on the Carfax. Honestly would you want ... Read More

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Google - Oct 6, 2026

Be careful shopping here. Unfortunately we were misled when purchasing a used car here. We bought a car that did admittedly say "as is" which was fine but the Carfax they showed us repairs from their dealership that they did not do. They offer a 5-day return policy. But kept telling us that they had done the work that was on the Carfax. It wasn't until the afternoon of the 5th day that they finally told us the truth. They didn't do any of the work that was marked on the Carfax. Honestly would you want to buy from somebody like that? They're really friendly inside the place and working on the sale but once you leave and find their dishonest practice, you're on your own. The Carfax literally shows work that they didnt do.

Terrible service from the sales team. The lease of our Hyundai Tucson came to maturity in 10/05/2026. We came in on 10/01/2026, our agent was Mason, he just showed the same model for new lease. Once we asked for 3 options, he never got back to us again. After the appointment on that day, he mentioned that on the next day he would send info about conditions, that information never came. My wife texted him 2 different days, and no answer. We even called the dealership asking for other sales person, which they said they would call us, and never happened. I guess they ... Read More

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Google - Oct 5, 2026

Terrible service from the sales team. The lease of our Hyundai Tucson came to maturity in 10/05/2026. We came in on 10/01/2026, our agent was Mason, he just showed the same model for new lease. Once we asked for 3 options, he never got back to us again. After the appointment on that day, he mentioned that on the next day he would send info about conditions, that information never came. My wife texted him 2 different days, and no answer. We even called the dealership asking for other sales person, which they said they would call us, and never happened. I guess they only like easy 5 minute sales. Worst case, it was a guaranteed sale, because of the maturity of the lease. After this complete disappointment, we had to visit other Hyundai dealership, and we went to Greenway Hyundai, and here the service was good, our sales agent presented the information that we asked for in minutes. I don't recommend buying/leasing a car at Hyundai of Central Florida.

I bought my car from this dealership 6 years ago. There were a couple of issues with the sale, I was not advised that the car had been in an accident until after I had signed the paperwork, it was a fender bender, where no airbags deployed so I was advised that it wasn’t a big deal. I was told that the car had lane assist, it did not. So there were a few minor things, but I really liked the sales person and they gave me a pretty good deal on a car that continues to last. I reached ... Read More

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Google - Oct 3, 2026

I bought my car from this dealership 6 years ago. There were a couple of issues with the sale, I was not advised that the car had been in an accident until after I had signed the paperwork, it was a fender bender, where no airbags deployed so I was advised that it wasn’t a big deal. I was told that the car had lane assist, it did not. So there were a few minor things, but I really liked the sales person and they gave me a pretty good deal on a car that continues to last. I reached out to the person who sold me this car, who is no longer working on the lot as a sales person, which was fine, she said she could help me. I told her what I was looking for, and she said she didn’t really have anything, but she would get back to me. I have not heard from her in almost a week. I have stopped by the lot 3 times this week. I wandered around the lot looking at cars, no one approached me the first time. I went back a second time, walked around for about 45 minutes, no one approached me. Today, I am actually still sitting in the parking lot here, I walked around for almost an hour today opening doors getting in looking at cars, I am a buyer. No one came out. So, they won’t get a fourth chance. Their loss. I will be buying my car from a different dealership. 😒🤷🏻‍♀️

Bought a 21 tesla model 3. I've put over $1000 .. audio...tpms..glove box..

We have purchased many cars in our lifetime so this was not our first rodeo. On day one we were given a paper that listed the price of the car, trade in amount, taxes etc. They wanted $1,000 to Hold the car until the next day so I could get the check from the bank. On day 2 There was a big to do about the account my money was coming from. We were paying for 75% of the purchase price. I go to the bank and get a cashiers check for the 75% of the total amount on the paper we were given. ... Read More

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Google - Oct 1, 2026

We have purchased many cars in our lifetime so this was not our first rodeo. On day one we were given a paper that listed the price of the car, trade in amount, taxes etc. They wanted $1,000 to Hold the car until the next day so I could get the check from the bank. On day 2 There was a big to do about the account my money was coming from. We were paying for 75% of the purchase price. I go to the bank and get a cashiers check for the 75% of the total amount on the paper we were given. They print out the paperwork and the figured do not jive with the paperwork we were given on day 1. My husband questioned why and we were told oh that was only a quote not the final figures. Well after 4 hours of them telling us we now needed to bring a utility bill with our names on it and also a bill our bank statement with my husbands name on it. The car was going to be in both our names. Well I was not able to obtain that on my phone. If they would have told us we needed to bring that I would have. Even our bank was shocked as to what they were putting us through to buy a car. I finally got angry and said ok put the car in my name. We were still not happy because when all was said and done the final bill was $300.00 more than they told us. Now since I had the check made out for what they had on the paperwork, they now owed me the $1,000.00 back. Which will now take 2-3 weeks. I did ask why they could not just credit my charge card back and they said no they could not do that. Believe me we will never buy another car from them. Please be careful as they try to act so friendly and then give you the heave ho. Just a side note I have purchased 2 Hyundai cars in the past year (not from them thank god) and had no problems whatsoever with the other 2 purchases.

BEWARE OF ASSURANT‼️ The “finance manager” Tony Rivers is gonna come over and try to sell you a warranty, while it sounds good on paper, he straight up lied to us and said you can get the car serviced anywhere at any dealership or mechanic. When the time finally comes to get my car serviced now they’re saying only select dealerships accept(NONE NEAR ME). Now I need to drive an hour every time I have an issue or need an oil change.

45 minutes walking around and no one even greeted me. Sales people sitting at their desks and the receptionist on her cellphone.

We registered in NC where we reside. It had been a loaner car from May 2025 - Sept 2025. It was preinspected for sale in Sept. 2025 and put over 10 month period it was only driven 80 miles. It never got another inspection prior to our purchase. Which means no maintenance was done to it in 10 months. It had only 4400 miles on it. After purchasing within one month we had to have Hyundai Roadside come pick it up. The engine light came on and it barely would go. When the repair dealer in High Point NC put it in the system, it had two ... Read More

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Google - Sep 15, 2026

We registered in NC where we reside. It had been a loaner car from May 2025 - Sept 2025. It was preinspected for sale in Sept. 2025 and put over 10 month period it was only driven 80 miles. It never got another inspection prior to our purchase. Which means no maintenance was done to it in 10 months. It had only 4400 miles on it. After purchasing within one month we had to have Hyundai Roadside come pick it up. The engine light came on and it barely would go. When the repair dealer in High Point NC put it in the system, it had two recalls (Start up recall and front seatbelt recall). These recalls would have been caught if it had been recently serviced prior to our purchase. I made multiple calls to the dealership and could not get a response about the poor condition of the car that was sold. On the second visit a week later to another dealership in NC due to check engine light and code, we found out we were not sold a new car with a NEW warranty. It was put in the system as a certified pre-owned even though we were the first titled owners. This affects a lot of things especially when dealing with a car with issues. Not only did we learn this but also learned there were 19 service codes in the history. It has had to have four fuel injectors replaced. It was misfiring on multiple cylinders. There have been three more service codes pop up while in the shop which includes ABS Braking System. The car has spent 20 days in the shop so far. We found out today it has multiple bad tire after the service dealership had to fix multiple spots on the tires. We could have got them replaced under warranty but we were sold a vehicle with preowned warranties not new warranty. The dealer was original owner in Hyundai's eyes. The transmission has had to have work on it as well. Maybe all this could have been avoided if it had been services and not sat on a lot for 10 months. I reached out to Mullinax auto group but no response. I received a call from service director but not much he can do when the car is 550 miles away and not safe to drive. We hope we can get out of this car soon and get something that is reliable. We do not trust it to go across our county, forget on a road trip. Our only hope is the attorney can do something.

I called, made an appointment for an alignment, came in on time, was told 1.5-2 hours and that they would do alignment and a total overall check on my care. I confirmed twice. 2.5 hours later my car was done after coming up and asking twice, the overall check was NOT done on my car even after confirming twice that it would be done. I didn’t mind waiting the extra hour-30 minutes because it was suppose to be getting done as well. They then told me they could take it back again and do an overall check but it would ... Read More

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Google - Sep 15, 2026

I called, made an appointment for an alignment, came in on time, was told 1.5-2 hours and that they would do alignment and a total overall check on my care. I confirmed twice. 2.5 hours later my car was done after coming up and asking twice, the overall check was NOT done on my car even after confirming twice that it would be done. I didn’t mind waiting the extra hour-30 minutes because it was suppose to be getting done as well. They then told me they could take it back again and do an overall check but it would take another 30-55 minutes. Absolutely not, service has been awful here and I won’t be coming back anytime soon if I have any choice over the matter

We purchased a 2025 Hyundai Santa Fe on July 11, 2026. We registered in NC where we reside. It had been a loaner car from May 2025 - Sept 2025. It was preinspected for sale in Sept. 2025 and put over 10 month period it was only driven 80 miles. It never got another inspection prior to our purchase. Which means no maintenance was done to it in 10 months. It had only 4400 miles on it. After purchasing within one month we had to have Hyundai Roadside come pick it up. The engine light came on and it barely would go. When the repair dealer in High Point NC ... Read More

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DealerRater - Sep 15, 2026

We purchased a 2025 Hyundai Santa Fe on July 11, 2026. We registered in NC where we reside. It had been a loaner car from May 2025 - Sept 2025. It was preinspected for sale in Sept. 2025 and put over 10 month period it was only driven 80 miles. It never got another inspection prior to our purchase. Which means no maintenance was done to it in 10 months. It had only 4400 miles on it. After purchasing within one month we had to have Hyundai Roadside come pick it up. The engine light came on and it barely would go. When the repair dealer in High Point NC put it in the system, it had two recalls (Start up recall and front seatbelt recall). These recalls would have been caught if it had been recently serviced prior to our purchase. I made multiple calls to the dealership and could not get a response about the poor condition of the car that was sold. On the second visit a week later to another dealership in NC due to check engine light and code, we found out we were not sold a new car with a NEW warranty. It was put in the system as a certified pre-owned even though we were the first titled owners. This affects a lot of things especially when dealing with a car with issues. Not only did we learn this but also learned there were 19 service codes in the history. It has had to have four fuel injectors replaced. It was misfiring on multiple cylinders. There have been three more service codes pop up while in the shop which includes ABS Braking System. The car has spent 20 days in the shop so far. We found out today it has multiple bad tire after the service dealership had to fix multiple spots on the tires. We could have got them replaced under warranty but we were sold a vehicle with preowned warranties not new warranty. The dealer was original owner in Hyundai's eyes. The transmission has had to have work on it as well. Maybe all this could have been avoided if it had been services and not sat on a lot for 10 months. I reached out to Mullinax auto group but no response. I received a call from service director but not much he can do when the car is 550 miles away and not safe to drive. We hope we can get out of this car soon and get something that is reliable. We do not trust it to go across our county, forget on a road trip. Our only hope is the attorney can do something.

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Customer service in the service department is basically non existent. No updates were given on how long my car would take to be repaired, failure to return my calls and the car was returned after 8 full days on what was supposed to be a 2 day job smelling of gasoline and oil inside. Never again will I go to this location.

Beware. Very disappointing experience. I went to look at a Tesla priced at over $20,000 and discovered that the rear door was completely broken. This had not been disclosed to me beforehand. Also the glove compartment was completely broken falling off the hinges. The tint was peeling off the windows. When I brought it to their attention, I was told these things on the vehicle would not be repaired and was being sold as-is. I also had a difficult time getting straightforward answers to questions about other issues I found with the vehicle. When I asked about checking the battery health ... Read More

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Google - Sep 11, 2026

Beware. Very disappointing experience. I went to look at a Tesla priced at over $20,000 and discovered that the rear door was completely broken. This had not been disclosed to me beforehand. Also the glove compartment was completely broken falling off the hinges. The tint was peeling off the windows. When I brought it to their attention, I was told these things on the vehicle would not be repaired and was being sold as-is. I also had a difficult time getting straightforward answers to questions about other issues I found with the vehicle. When I asked about checking the battery health before purchasing, they gave me a hard time and wanted me to purchase the car first and run the diagnostic afterward myself... For an EV, battery health is an important part of evaluating the vehicle, so I was not comfortable proceeding without knowing its condition. They didn’t seem to care. It seemed like they didn’t like all my questions and how informed I was about EVs they just seemed like they wanted to pawn this car off to the next buyer who didn’t check it as thoughrouly as I did. They only wanted to fix the divers side seat controls which was also falling off and a button…but not the major damages which the biggest one was the back door. They played dumb when this was brought up as the major concern like we didn’t just talk about it 5 seconds ago. So it felt slimy. I’m sure they will make up some lame excuse for damage control which is fine but I never leave reviews yet I wanted to share to prevent another young buyer potentially getting played by a typical dealership who seemed more interested in profit then integrity. Ultimately, I went to Tesla next door and purchased an even better certified pre owned Model 3 for a great price, with a warranty, no issues. The sales floor guys at telsa Nextdoor were totally relaxed, transparent, and helped me find a car in seconds. No BS. I felt a million times more comfortable at Telsa because there were no stereotypical dealership antics. Just my honest opinion and experience.

Buyer beware at this dealership. I came to look at a 2017 Honda HR-V and walked around the lot to see it first. Before anyone touched it, the interior windows were covered in heavy humidity and condensation. When the sales rep sent someone to bring the car up for me, they quickly wiped the inside windows clean to try and hide the moisture buildup. When I checked the car, it was obvious there was water leaking into the vehicle from somewhere. They tried to sell a water-damaged car at full market price and actively tried to cover up the issue right ... Read More

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Google - Sep 4, 2026

Buyer beware at this dealership. I came to look at a 2017 Honda HR-V and walked around the lot to see it first. Before anyone touched it, the interior windows were covered in heavy humidity and condensation. When the sales rep sent someone to bring the car up for me, they quickly wiped the inside windows clean to try and hide the moisture buildup. When I checked the car, it was obvious there was water leaking into the vehicle from somewhere. They tried to sell a water-damaged car at full market price and actively tried to cover up the issue right before showing it to me. Dishonest behavior. Inspect every vehicle carefully before dealing with them.

NOT TRUSTWORTHY! After bringing in my car for a recall, I was told they would do an overall inspection of the vehicle. They came back and said I needed new break pads among other things. Besides the fact that I literally had my break pads replaced 3 weeks prior, they wanted me to approve all these recommendations through a text link without a single person explaining the recommendations! Lastly, they wanted to charge me $225 for a code reading for my check engine light. I figured they would include this with their inspection but I guess charging $225 for something that would take ... Read More

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Google - Sep 3, 2026

NOT TRUSTWORTHY! After bringing in my car for a recall, I was told they would do an overall inspection of the vehicle. They came back and said I needed new break pads among other things. Besides the fact that I literally had my break pads replaced 3 weeks prior, they wanted me to approve all these recommendations through a text link without a single person explaining the recommendations! Lastly, they wanted to charge me $225 for a code reading for my check engine light. I figured they would include this with their inspection but I guess charging $225 for something that would take less than 2 minutes and that is offered for free elsewhere is just how they roll.

Disappointing experience. We drove 100 miles for a specific SUV after verifying the out-the-door price in writing. Once there, the final numbers did not match the written quote—the tax amount was different, and there was also an unexplained fee on the paperwork. We also discovered malfunctioning safety equipment during the test drive. We really liked the vehicle and were prepared to buy, but the proposed repair would have required multiple return trips. The salesman was helpful, but management showed little to no interest in resolving the concerns and would not take the time to speak with us directly. In the ... Read More

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Google - Aug 24, 2026

Disappointing experience. We drove 100 miles for a specific SUV after verifying the out-the-door price in writing. Once there, the final numbers did not match the written quote—the tax amount was different, and there was also an unexplained fee on the paperwork. We also discovered malfunctioning safety equipment during the test drive. We really liked the vehicle and were prepared to buy, but the proposed repair would have required multiple return trips. The salesman was helpful, but management showed little to no interest in resolving the concerns and would not take the time to speak with us directly. In the end, the lack of attention to detail lost the sale. Word of warning: double-check each line-item cost and verify all amounts before signing.

They tell you one thing then you get your vehicle in and they want to change you for a Warranty u have on a recall lol

Good luck getting a refund on your Extended Service Contract. They will give you a HARD SELL to buy it, and will tell you that if you sell or wreck your car, they will refund the prorated remainder. Really? Even after you send in a Bill of Sale and all required paperwork, they will GHOST you! They have no incentive to refund your money, and it shows. We bought our Tucson less than two years ago and they won’t call us back or reply to our emails. We had to open a case with Hyundai Consumer Affairs! UPDATE: Contacting ... Read More

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Google - Aug 19, 2026

Good luck getting a refund on your Extended Service Contract. They will give you a HARD SELL to buy it, and will tell you that if you sell or wreck your car, they will refund the prorated remainder. Really? Even after you send in a Bill of Sale and all required paperwork, they will GHOST you! They have no incentive to refund your money, and it shows. We bought our Tucson less than two years ago and they won’t call us back or reply to our emails. We had to open a case with Hyundai Consumer Affairs! UPDATE: Contacting Corporate Hyundai (in California) got the ball rolling. It shouldn’t have been necessary, but we eventually got a prorated refund. Not fun or pleasant, but resolved in the end.

Update: went to the dealership. I was told by the service director Cesar he would no longer help me bc of my tone. Yes I have a tone, you damaged my car and I don’t have proper safety equipment or a radio and have been given the run around for months with zero resolution all without a tone…so yeah, I’m going to be upset. Never trust this place and stay away from all of their dealerships if you value your money, respect, and sanity. DO NOT TAKE YOUR CAR HERE IF YOU VALUE YOUR SANITY. The first ... Read More

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Google - Aug 18, 2026

Update: went to the dealership. I was told by the service director Cesar he would no longer help me bc of my tone. Yes I have a tone, you damaged my car and I don’t have proper safety equipment or a radio and have been given the run around for months with zero resolution all without a tone…so yeah, I’m going to be upset. Never trust this place and stay away from all of their dealerships if you value your money, respect, and sanity. DO NOT TAKE YOUR CAR HERE IF YOU VALUE YOUR SANITY. The first time I had taken my car here for service I was given the keys and sent on my way, no one brought my car around and I had to aimlessly walk around their service parking area and find my car. That should have been red flag number 1. This year, I took my car in for routine service and a warranty issue. When I received my car back, it was worse than when I sent it in. My front windshield was damaged, my airbags are no longer attached and would guess not properly work, the Bluetooth and USB stopped working as well. The dealership never repaired my windshield as we were told, it’s now August and I am still without a properly working Bluetooth or USB and my airbags are not attached. Supposedly they ordered a part for my Bluetooth system and it arrived, but they sent it back. Did they call to let us know it was in? No. Not sure I believe the story that we were told by Rhoda because I don’t see how the manager of a service department would be so careless and idiotic, but here we are almost 6 months later and nothing is resolved. The last time I received my car back from them before all of this, they didn’t even install the interior paneling (airbags) around my windshield/door that they took off to “fix” the console. Lazy employees, lazy management. It all starts from the top. I get letters all the time to trade in my vehicle and buy again with them but I would never recommend this dealership under their current leadership. They’ll talk to me if I want to spend more money but not to fix their mistakes!

I am extremely disappointed with my experience at Hyundai of Central Florida regarding the warranty on my 2025 Hyundai Santa Fe. My vehicle is only about 1 year and 4 months old and has approximately 29,388 miles. The dealership tested the vehicle’s 12V battery and documented on the service invoice that the battery FAILED and needs to be replaced. Despite this, I was told that the battery would not be covered under warranty, and I was quoted $362 for the battery replacement. My concern is not simply the price. My concern is how a battery on such a new vehicle, still under 36,000 miles, can ... Read More

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Google - Aug 14, 2026

I am extremely disappointed with my experience at Hyundai of Central Florida regarding the warranty on my 2025 Hyundai Santa Fe. My vehicle is only about 1 year and 4 months old and has approximately 29,388 miles. The dealership tested the vehicle’s 12V battery and documented on the service invoice that the battery FAILED and needs to be replaced. Despite this, I was told that the battery would not be covered under warranty, and I was quoted $362 for the battery replacement. My concern is not simply the price. My concern is how a battery on such a new vehicle, still under 36,000 miles, can fail and not be covered. I purchased a new Hyundai with the expectation that the manufacturer’s warranty would provide protection when an original component fails prematurely. I asked for clarification regarding why the battery was excluded from warranty coverage, especially considering the age and mileage of the vehicle and the dealership’s own diagnosis confirming that the battery failed. I believe Hyundai should review this situation and provide a clear explanation of the specific warranty exclusion being applied. As a Hyundai customer, this experience has been extremely frustrating and disappointing. I hope Hyundai Motor America and Hyundai of Central Florida will review this case and provide a fair resolution.

I am extremely disappointed with my experience at Hyundai of Central Florida regarding the warranty on my 2025 Hyundai Santa Fe. My vehicle is only about 1 year and 4 months old and has approximately 29,388 miles. The dealership tested the vehicle’s 12V battery and documented on the service invoice that the battery FAILED and needs to be replaced. Despite this, I was told that the battery would not be covered under warranty, and I was quoted $362 for the battery replacement. My concern is not simply the price. My concern is how a battery on such a new vehicle, still under 36,000 miles, can ... Read More

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DealerRater - Aug 14, 2026

I am extremely disappointed with my experience at Hyundai of Central Florida regarding the warranty on my 2025 Hyundai Santa Fe. My vehicle is only about 1 year and 4 months old and has approximately 29,388 miles. The dealership tested the vehicle’s 12V battery and documented on the service invoice that the battery FAILED and needs to be replaced. Despite this, I was told that the battery would not be covered under warranty, and I was quoted $362 for the battery replacement. My concern is not simply the price. My concern is how a battery on such a new vehicle, still under 36,000 miles, can fail and not be covered. I purchased a new Hyundai with the expectation that the manufacturer’s warranty would provide protection when an original component fails prematurely. I asked for clarification regarding why the battery was excluded from warranty coverage, especially considering the age and mileage of the vehicle and the dealership’s own diagnosis confirming that the battery failed. I believe Hyundai should review this situation and provide a clear explanation of the specific warranty exclusion being applied. As a Hyundai customer, this experience has been extremely frustrating and disappointing. I hope Hyundai Motor America and Hyundai of Central Florida will review this case and provide a fair resolution.

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Had an an appointment today at 11:45 for an oil change and tire rotation. Upon check in, I was told that there was a software recall that they would update but wasn't told it would add extra time or what software they were updating. My vehicle wasn't ready until 2:37, I received the text as I was making the phone call. I tried to speak with a service manager or service advisor to see why it took so long and was told that no one could come to the phone. The service managers, Ceasar and Joseph, were in a meeting ... Read More

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Google - Aug 13, 2026

Had an an appointment today at 11:45 for an oil change and tire rotation. Upon check in, I was told that there was a software recall that they would update but wasn't told it would add extra time or what software they were updating. My vehicle wasn't ready until 2:37, I received the text as I was making the phone call. I tried to speak with a service manager or service advisor to see why it took so long and was told that no one could come to the phone. The service managers, Ceasar and Joseph, were in a meeting and the service advisor, Angieliana, couldn't come to the phone. I've been coming here for 7 years and never experienced such poor communication or long wait time. Very disappointing.

After using the Costco Auto Program for a Santa Fe we went to the dealership 08/11/26. Adam Revak had sent me an email saying to ask for him, he was rude & dismissive. As soon as he came to the front desk he said, “I changed my name” Red Flag #1. As soon as he took us to a desk he took a phone call that took several minutes, Red Flag #2. I told him that I was thinking about upgrading to the Palisade Hybrid (Calligraphy). I told him we do dog rescue transports, the last one being 4,600 miles, so we needed a ... Read More

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Google - Aug 13, 2026

After using the Costco Auto Program for a Santa Fe we went to the dealership 08/11/26. Adam Revak had sent me an email saying to ask for him, he was rude & dismissive. As soon as he came to the front desk he said, “I changed my name” Red Flag #1. As soon as he took us to a desk he took a phone call that took several minutes, Red Flag #2. I told him that I was thinking about upgrading to the Palisade Hybrid (Calligraphy). I told him we do dog rescue transports, the last one being 4,600 miles, so we needed a reliable car but Consumer Reports gives it a pretty low rating & we were a little worried about that. All he did was shrug his shoulders & pucker his lips; no trying to refute it, explain or discuss it Red Flag # 3. He printed up the discounts, handed it to us & walked away from the desk Red Flag #4. When I looked over my shoulder he was on the phone again. We decided to leave. When we walked out he was with another customer. I did tell him we were not prepared to purchase the car that day. He never even offered us a test drive. I did want to test drive the Palisade & even with the low reliability rating I was prepared to love the Palisade Hybrid Calligraphy & buy it the next week. That won’t be happening at your dealership. Thank you Adam for letting me know this is not the place to purchase.

It seems like everyone is sleep walking through their day. The sales guys are unmotivated and lazy. I legit asked about a top model Santa Fe & when I asked where the vehicle is they pointed out to the middle of the lot and said, it's out there and went back to their cellphone. Service department...mid at best. Forgetting to order a part for a major malfunction of the infotainment panel. It has to be replaced...no follow up. It took driving there to light a fire, only to find out they never ordered it! Wow too many ... Read More

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Google - Aug 10, 2026

It seems like everyone is sleep walking through their day. The sales guys are unmotivated and lazy. I legit asked about a top model Santa Fe & when I asked where the vehicle is they pointed out to the middle of the lot and said, it's out there and went back to their cellphone. Service department...mid at best. Forgetting to order a part for a major malfunction of the infotainment panel. It has to be replaced...no follow up. It took driving there to light a fire, only to find out they never ordered it! Wow too many missed opportunities...I feel bad for my friend who actually bought a vehicle from this place...I know I never will. Do better Hyundai or Clermont. SMH.

Barry and Mason are the best sales person I have ever had when it comes to buying a car

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genuinely the worst, from buying the car to getting it serviced. sat for ~8 hours for my car to get serviced after originally being told it would only take “a couple hours.” was NOT upfront about pricing, only told me how much the repairs would cost after they had put in for the parts and dismantled the engine. go ANYWHERE else

DO NOT BUY! Service department is a joke and the cars are junk. Bought a top of the line palisade and spent over 60k but have had nothing but trouble.

Unfortunately, had a poor experience here. Despite arranging for an appointment, the wait time was over an hour. They also misrepresented fees over the phone and had very high dealership fees (about $3,400) bundled in to their overall pricing.

Buying my car was super easy and effortless. However, I purchased the car which included a paper saying that the dealership would fix the sunroof, which was found broken during my test drive. I took the car over to service right after I purchased the vehicle. After waiting 2 hours, I walked back up to the service desk and asked for an update on my vehicle. The advisor walked me over to the drop off area and noticed my car was sitting there. I have no idea how long it had been sitting there waiting for me to pick it back ... Read More

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DealerRater - Jul 20, 2026

Buying my car was super easy and effortless. However, I purchased the car which included a paper saying that the dealership would fix the sunroof, which was found broken during my test drive. I took the car over to service right after I purchased the vehicle. After waiting 2 hours, I walked back up to the service desk and asked for an update on my vehicle. The advisor walked me over to the drop off area and noticed my car was sitting there. I have no idea how long it had been sitting there waiting for me to pick it back up. The service advisor then told me that they have to order the part and will be in touch. 2 weeks later I call for an update and after about 5 separate phone calls with 6 different employees and over an hour total of being on hold, I am told that the parts hadn't been ordered and that there was no evidence of parts even needing to be ordered. The next week I call back for an update. I get the news that nothing has been done. At this point my issue has been given to a manager and a couple of days later I'm being told to return to the dealership so they can look at my car again to find out what part they need so they can finally order it. Not to mention they are 45 minutes from my house. Sales 8/10 - Service 0/10

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Very disappointing experience with the customer service specialist, Rhoda. She/He was rude, dismissive, and spoke with a constant attitude. Her tone was condescending, and she acted as if she was above customers instead of trying to help. I left feeling disrespected and unwelcome. The way I was treated even made me question whether the color of my skin played a role, although I can’t say for certain. Regardless, no customer should leave feeling this way. Management should address her behavior and improve the level of customer service at this dealership.

I visited Hyundai Central Florida to purchase a used Chevrolet Suburban for my company. During my first visit, the salesperson immediately told me that I could not finance the vehicle through my business. No explanation or attempt to help was provided, so I left disappointed. About a week later, I returned and spoke directly with the finance manager while working with a different salesperson. The finance manager was professional, knowledgeable, and extremely helpful. Thanks to him, all the paperwork was completed smoothly, and I purchased the vehicle. Unfortunately, the experience went downhill after I took delivery. The vehicle was missing ... Read More

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Google - Jul 17, 2026

I visited Hyundai Central Florida to purchase a used Chevrolet Suburban for my company. During my first visit, the salesperson immediately told me that I could not finance the vehicle through my business. No explanation or attempt to help was provided, so I left disappointed. About a week later, I returned and spoke directly with the finance manager while working with a different salesperson. The finance manager was professional, knowledgeable, and extremely helpful. Thanks to him, all the paperwork was completed smoothly, and I purchased the vehicle. Unfortunately, the experience went downhill after I took delivery. The vehicle was missing windshield wipers. The dealership told me to go to AutoZone and said they would cover the cost. On the way there, the battery warning light came on. At AutoZone, they installed the new windshield wipers, but they also tested the battery and confirmed it was completely dead and needed to be replaced immediately. The dealership paid for the windshield wipers, but I had to pay for the new battery out of my own pocket. I brought the receipt back to the dealership as instructed, and they promised to reimburse me. That reimbursement never happened. Over the next four months, I followed up at least ten times, each time being told they would take care of it. Despite all the promises, I never received my money back. The finance manager deserves credit for helping me complete the purchase, but the dealership completely failed to honor its commitment afterward. Would I do business with this dealership again? No. I waited four months before posting this review to give them every opportunity to make it right, but unfortunately they never did.

Avoid this dealership's finance and management team. I traded in my vehicle on July 4th under a contract that guaranteed me a $2,577.37 equity check. Not only have they withheld my funds, but their delay also caused an additional, avoidable loan payment of $232.64 to be drafted from my personal bank account on the trade-in that they already have listed on their site. When pressed on the delay, staff provided a fraudulent UPS tracking number to buy time. USAA has confirmed NO PAYOFF CHECK HAS BEEN RECEIVED. I have officially cut off direct communication, filed complaints with Hyundai Corporate and the ... Read More

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Google - Jul 16, 2026

Avoid this dealership's finance and management team. I traded in my vehicle on July 4th under a contract that guaranteed me a $2,577.37 equity check. Not only have they withheld my funds, but their delay also caused an additional, avoidable loan payment of $232.64 to be drafted from my personal bank account on the trade-in that they already have listed on their site. When pressed on the delay, staff provided a fraudulent UPS tracking number to buy time. USAA has confirmed NO PAYOFF CHECK HAS BEEN RECEIVED. I have officially cut off direct communication, filed complaints with Hyundai Corporate and the FLHSMV (DMV) licensing division, and am preparing a Pinellas County small claims lawsuit. Do business elsewhere.

On July 13th I took my car in for a recall. Somewhere in the information from Hyundai it said it took roughly 45 mins to an hour to fix. I dropped off my car at 11:15 am. At 2:30 I had gotten ZERO calls or notifications about the progress. I called. Was told my advisor was busy but he would call me back. At 3:30 still no call or notification. I called again. After being on hold for many minutes someone came on the line and said miracously my car was ready. Upon arriving I was speaking to a young man who had helped ... Read More

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Google - Jul 16, 2026

On July 13th I took my car in for a recall. Somewhere in the information from Hyundai it said it took roughly 45 mins to an hour to fix. I dropped off my car at 11:15 am. At 2:30 I had gotten ZERO calls or notifications about the progress. I called. Was told my advisor was busy but he would call me back. At 3:30 still no call or notification. I called again. After being on hold for many minutes someone came on the line and said miracously my car was ready. Upon arriving I was speaking to a young man who had helped me previously at a visit. Craig my advisor who was supposedly helping me butted into the conversation. And he was very snarky. At this point I told him I would never come back to this dealer for recalls or service. Again he made a smart remark when he should have just kept his mouth shut. He missed the part where I was angry about waiting four hours for my car!! While he was awful I want to say Joseph (who was off that day) is wonderful and has never treated me like I was treated this day. If you choose to go here pack patience. You will wait hours and hours for your car!

I’m happy with my Hyundai so far but I’m not happy with the service center. Went in for an oil change and as usual, they look at other things to see if there are any recommendations. A nail was found on one of my tires which my tech told me wasn’t repairable because it was close to the edge of the tire. Had it been stuck more towards the centerline of the tire it would be an easy repair. Long story short, a new tire was recommended for a little under $300. I declined since I wanted a ... Read More

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Google - Jul 13, 2026

I’m happy with my Hyundai so far but I’m not happy with the service center. Went in for an oil change and as usual, they look at other things to see if there are any recommendations. A nail was found on one of my tires which my tech told me wasn’t repairable because it was close to the edge of the tire. Had it been stuck more towards the centerline of the tire it would be an easy repair. Long story short, a new tire was recommended for a little under $300. I declined since I wanted a second opinion and took it to a local tire place and they fully repaired it for under $40. You draw your own conclusion from the story.

Terrible service, the only person who can tell you about your car is your service rep who apparently is the only one allowed to talk to the mechanic. What do you do when they are off. Apparently nothing. 5 days for a water pump and still not done. What a truly terrible system. If at all possible go somewhere else

What! Hyundai of Central Florida one of the best dealerships in Florida! Superior customer service in every encounter from receptionist to sales, to management and financing. No haggle prices on pre-owned/used vehicles and no dealer fee! Process was actually very delightful and this is the fourth vehicle I’ve purchased with Hyundai Central. Dealership is almost like family. Our salesperson, Jalen, went above and beyond all the time maintaining transparency. Management, Devon, provided reassurance and ease with the whole process to transition into financing. Our next purchase will be with Hyundai Central Florida when we trade in our 2023 Santa ... Read More

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DealerRater - Jul 9, 2026

What! Hyundai of Central Florida one of the best dealerships in Florida! Superior customer service in every encounter from receptionist to sales, to management and financing. No haggle prices on pre-owned/used vehicles and no dealer fee! Process was actually very delightful and this is the fourth vehicle I’ve purchased with Hyundai Central. Dealership is almost like family. Our salesperson, Jalen, went above and beyond all the time maintaining transparency. Management, Devon, provided reassurance and ease with the whole process to transition into financing. Our next purchase will be with Hyundai Central Florida when we trade in our 2023 Santa Fe. We look forward to seeing the family again.

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They provided me the absolute best service and experience. They were professional, courteous, and transparent.

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It’s just lying when you tell the customer the cabin air filter is in urgent need of being replaced when I checked it and it looks brand new. They also didn’t perform one of the recalls and didn’t even bother to tell me. Outrageous prices for pretty shady service.

Great experience. Jaylen worked with us until we came up with an acceptable deal. He did a great job.

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love this place and the service department is always friendly and helpful. sales department is not pushy and works with you

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