I am extremely disappointed with my experience at Hyundai of Central Florida regarding the warranty on my 2025 Hyundai Santa Fe. My vehicle is only about 1 year and 4 months old and has approximately 29,388 miles. The dealership tested the vehicle’s 12V battery and documented on the service invoice that the battery FAILED and needs to be replaced. Despite this, I was told that the battery would not be covered under warranty, and I was quoted $362 for the battery replacement. My concern is not simply the price. My concern is how a battery on such a new vehicle, still under 36,000 miles, can fail and not be covered. I purchased a new Hyundai with the expectation that the manufacturer’s warranty would provide protection when an original component fails prematurely. I asked for clarification regarding why the battery was excluded from warranty coverage, especially considering the age and mileage of the vehicle and the dealership’s own diagnosis confirming that the battery failed. I believe Hyundai should review this situation and provide a clear explanation of the specific warranty exclusion being applied. As a Hyundai customer, this experience has been extremely frustrating and disappointing. I hope Hyundai Motor America and Hyundai of Central Florida will review this case and provide a fair resolution.

Barry and Mason are the best sales person I have ever had when it comes to buying a car

Buying my car was super easy and effortless. However, I purchased the car which included a paper saying that the dealership would fix the sunroof, which was found broken during my test drive. I took the car over to service right after I purchased the vehicle. After waiting 2 hours, I walked back up to the service desk and asked for an update on my vehicle. The advisor walked me over to the drop off area and noticed my car was sitting there. I have no idea how long it had been sitting there waiting for me to pick it back up. The service advisor then told me that they have to order the part and will be in touch. 2 weeks later I call for an update and after about 5 separate phone calls with 6 different employees and over an hour total of being on hold, I am told that the parts hadn't been ordered and that there was no evidence of parts even needing to be ordered. The next week I call back for an update. I get the news that nothing has been done. At this point my issue has been given to a manager and a couple of days later I'm being told to return to the dealership so they can look at my car again to find out what part they need so they can finally order it. Not to mention they are 45 minutes from my house. Sales 8/10 - Service 0/10

What! Hyundai of Central Florida one of the best dealerships in Florida! Superior customer service in every encounter from receptionist to sales, to management and financing. No haggle prices on pre-owned/used vehicles and no dealer fee! Process was actually very delightful and this is the fourth vehicle I’ve purchased with Hyundai Central. Dealership is almost like family. Our salesperson, Jalen, went above and beyond all the time maintaining transparency. Management, Devon, provided reassurance and ease with the whole process to transition into financing. Our next purchase will be with Hyundai Central Florida when we trade in our 2023 Santa Fe. We look forward to seeing the family again.

They provided me the absolute best service and experience. They were professional, courteous, and transparent.

Great experience. Jaylen worked with us until we came up with an acceptable deal. He did a great job.

love this place and the service department is always friendly and helpful. sales department is not pushy and works with you

Brett was amazing! He took the time to answer all our questions and showed us different options for a hybrid SUV. We ended up buying a Hyundai Santa Fe Limited and we absolutely love it. Everyone at the dealership was professional and friendly. Thanks Brett!

Riley was AMAZING .He actually listened and worked hard to get me the vehicle iwanted

Riley was perfect a delight Ten more words man I ain't got time for this

Excellent! Bret was patient, informative, willing to show us several color combinations until I made up my mind....

I feel like they listen and gave us what we wanted. Great place to get car

What a wonderful experience!! Great communication, no pressure and friendly staff. Thank you for making my car buying experience fast and easy!

Transparency - A+ Friendliness - A+ I think the knowledge of the salesman was the tipping point. He answered every question, he knew all about the Two cars I was asking about. Ruben Contreras is one of the best assets you have. I have never had such a pleasant experience buying a car. See my Google review.

Transparency - A+ Friendliness - A+ I think the knowledge of the salesman was the tipping point. He answered every question, he knew all about the Two cars I was asking about. Ruben Contreras is one of the best assets you have. I have never had such a pleasant experience buying a car. See my Google review.